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May 9, 2007
Consumer Health Analyst – Clinical Informatics: Humana Inc.
Location: Louisville, Kentucky, USA
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health benefits companies, with approximately 11 million medical members located primarily in 15 states and Puerto Rico. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.
Over its 43-year history, Humana has consistently seized opportunities to meet changing customer needs.
Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.
Role: Consumer Health Analyst – Clinical Informatics
Consumer Health Informatics: Want to be part of something exciting? We’re looking for curious and innovative people to join our team of scientists, information and visualization experts to create new innovations in consumer health. Our work fuses knowledge from scientific, clinical, behavioral and economic disciplines to build different models and applications. These models help us to characterize, understand and predict a person’s overall health, their healthcare needs and their health behavior, which become central to our innovations to engage people in overall health creation and healthcare management. We are looking for dynamic, passionate individuals who want to be part of a fun and productive team.
The Assignment: The Analyst will manage and lead workgroups of cross-functional areas to outline the business goals of our consumer health tools and programs, define specific behavior metrics, taxonomies and classifications, and the specific data sources needed to create them. The Analyst will facilitate the design and execution of necessary studies to create insights into consumer health behavior and, once discovered, to help transfer those insights and metrics into new consumer health innovations. The Analyst serves as a key interface between a variety of different areas, to communicate important findings to business owners and across the company.
The primary responsibilities include:
- Manage workgroups to outline specific business goals, define specific behavior metrics, create data taxonomies and classifications, and data sources required
- Lead the design and execution of analyses across diverse data sets and contexts
- Make key contributions to a multi-disciplinary research team whose role is to design models to characterize, understand and predict consumer behavior in health care
- Visualize, communicate and present insights in a way that is compelling to business areas
- Integrate and translate research findings into new modeling, visualization and data acquisition opportunities
- Represent Consumer Health Informatics team in Innovation Center and Corporate initiatives
- Ensure full and clear documentation and communication of all processes, methods, and results
Key Competencies
- Understanding of Health Care: Must have a thorough understanding of the industry and the levers that drive consumers, health plans, providers and other players in the healthcare ecosystem.
- Intellectual Curiosity & Innovation: Must be intensely curious, not settling for accepted or superficial answers, always asking why and digging deeper. This curiosity includes the synthesis of new ideas and techniques borrowed from other fields or and/or the re-appropriation of standard techniques in novel ways.
- System Perspective: Understands how solutions affect and are affected by multiple processes and perspectives; acts in ways that incorporates that understanding. Participates actively and collaboratively to design new solutions to further Humana’s interests and success.
- Teamwork: The Analyst will be part of a diverse team working to create new expertise in understanding consumer health care behavior. It is essential the Analyst contribute his/her own ideas as well as inspire and aid other team members to contribute.
- Communication: Maintains mutual respect and ensures mutual understanding. Listens actively and inquires about, identifies and understands the needs and perspectives of others. Understands the audience and tailors delivery accordingly; shares information appropriately. Effectively presents information and/or recommendations verbally, graphically and/or in writing.
- Problem solving: Actively identifies and evaluates problems and identifies appropriate experts and information resources to resolve them. Differentiates between symptoms and root cause and can effectively handle resolution or hand-off of both components.
Role Essentials
- Advanced analytical degree with an emphasis in clinical informatics
- 3-5 years in health care experience (preferably with health plans, disease management companies)
- 3-5 years project or program management
- Excellent analytical skills, with experience using SAS, Access, Excel
- Experience with large health care data sets (including medical and pharmacy claims, health coach interactions, program participation, census data, member surveys, and exercise/nutrition questionnaires, etc.)
- Passion for building strong relationships with people across the company to identify consumer behaviors that will strengthen Humana’s products and positioning as a consumer health company
- Excellent written and oral communication skills with a proven ability to present solutions with both technical and non-technical arguments, business interpretation of models and results
- Ability to manage multiple projects and competing deadlines
Role Desirables
- Knowledge of existing consumer databases and data sources
- Exposure to statistics, research design, and quantitative methods used in fields outside of health care
Reporting Relationships
- Reports to the Manager, Consumer Insights Analysis
Applying for Position: Anyone interested should apply on our website http://www.humana.com/careers and search for the position by title.
